The quickest way to get your questions answered is to see if they're included in the list below. Simply click on the questions you're interested in or scroll down the page until you find the ones you want.

If you can't find the answers to your questions here, call us on (09) 572 9319 and we'll gladly help you out!

How do I know which type of parking lift best fits my needs?

Even though most of us want to spend as little as possible, we also need to think about a number of other factors such as garage dimensions, size and weight of the vehicles to be parked, etc. The following guidelines will help point you in the right direction so you can choose something that fits your needs as well as your budget.

• The four post parking lift (TLC77) is the least expensive way to go. This particular model is easy to operate, and is virtually maintenance-free. The only real disadvantage of this model is the amount of floor space it takes up.
• The single post parking lift (MaximumOne) is the ideal parking lift for applications where there is very little garage space available. There is only one single post with a platform(s) on the side. You can order this model with a platform on both sides of the posts if you want to park four cars in a double car garage.

What are the differences between the asymmetric, symmetric and floor pan model two post automotive lifts?

Although these models all look similar at first glance, there are some important differences.

• The asymmetric design two post lift (TL90A) allows you to lift the car while moving it out and away from the two posts. This allows you to open your doors freely without the doors hitting the posts. This model is recommended if you're going to be using it mostly for lifting cars, as opposed to trucks with a long wheelbase.
• The symmetric design two post lift (TLC90) has more width between the posts than the asymmetric design two post lift. This model is ideal for lifting vehicles that have a long wheelbase. This model can be used for lifting just about any standard truck or car.
• The floor pan model two post lift () is designed for applications where there is less than 12 feet of ceiling height clearance. This model is ideal for lifting both cars and trucks.

How much ceiling height is needed to park one car above the other?

The ceiling height you will need will vary depending on the height of the vehicle you want to store. The best way to measure is to add up the total height of the two vehicles being parked, and then add an additional 200mm. For more details, contact us.

How safe are your lifts?

Very — all of our lifts are designed and manufactured to meet or exceed Australian National Standard Institute (ANSI) safety standards 1418.9 1996 for Automotive Lifts - Safety Requirements for Construction, Care, and Use. Your safety is extremely important to us, and our lifts are made accordingly.

What if there's a power outage?

Generally a power outage will only last a few minutes, and your lift will begin operating again as soon as the power is restored. However, if you're concerned about an emergency where you need to get your car down immediately during a power failure, we recommend ordering an Emergency 12V Power Unit with your lift. This will enable you to raise the platform up off its locks during a power outage, allowing you to lower your vehicle safely and easily. If you're looking for savings, we suggest ordering your Emergency 12V Power Unit from the hoist man.

What type of power outlet/source is needed to operate my lift?

Our residential power units use a single-phase 240V power source (a 30-amp breaker is recommended). Most residential garages already have 240V outlets already installed (most washers-and-dryers operate on 240V). Our commercial power units use a 240V/440V single or three-phase power source.

Will my lift require special hydraulic fluid to operate properly?

All lifts provided by The Hoist Man are designed to operate using standard 10-weight, non-foaming, non-detergent hydraulic oil. This is available in virtually any automotive store.

Do I need a special type of floor or foundation to support my lift?

Just about every home or commercial foundation is plenty strong enough to support our lifts. In most applications, minimum requirements are 100mm thick concrete, 3000 psi. Some of our lifts don't even need to be anchored down, although all the supporting base plates are pre-drilled in case you choose to anchor your lift.

Do I need a building permit to install my lift?

Permit requirements, if any, vary depending on the city and the type of lift being installed. For example, lifts installed in Melbourne residences do not require a permit unless they are actually bolted down. Obtaining a permit is the responsibility of the person buying the lift, so please check with your local building department.

Are your lifts easy to operate?

Yes, every parking lift and automotive lift provided by The Hoist Man has been designed in a way that's easy for anyone to operate. We knew you'd want it that way! However, we're also very safety-conscious, so we suggest you get a Safety Key Control Switch if you have children(This is already included if you get the TLC90 or TL90A). Give us a call for more information.

Do you offer financing?

Yes. Thanks to our business alliance with several finance houses, virtually anyone can afford a lift from The Hoist Man!

How much do you charge for shipping/delivery?

You'll be pleased to note that we receive substantial discounts from most major freight companies, and we pass these savings on to you. Depending on your location and the type of lift you order, shipping will usually cost somewhere from $200 - $450. Of course, larger commercial products and quantities may cost more.

How does my lift get delivered?

Your lift will be delivered by a trucking company that services your local area. Most trucking companies used by The Hoist Man will deliver directly to your home or business.

How do I unload my lift?

Lifts are heavy pieces of equipment, so be sure you have an engine hoist, forklift, or the boom on a wrecker available to help you get your lift off the truck. Or, if you use one of our professional installers, they will usually unload the lift for you. Many of them will even accept delivery at their premises, then bring the lift to your location when it is convenient for you.

How do I install my lift?

Most of our lifts are fairly easy to assemble and install, and can be installed in just a few hours with the help of a forklift or boom and a couple of friends. You will receive a complete detailed installation and operations manual with your order. You'll be pleased to know that we also have professional installers within easy reach of virtually every town in Australia (as well as several international cities).

Do I need any special tools to install my lift?

Many of our customers simply use one of our professional installers, but if you're the do-it-yourself type you'll probably enjoy installing your own lift. Most of our lifts require only the following tools and supplies for assembly:

• Open or boxed end wrenches: 10mm, 12mm, 14mm and 19mm
• Ratchet and 10mm, 12mm, and 19mm sockets
• Crescent wrench (200mm - 250mm)
• Vice grips or lock-type pliers
• Large punch (to align bolt holes)
• 12 Litres of standard 10-weight, non-foaming, non-detergent hydraulic oil
• Teflon tape for hydraulic fittings
• Tube or tub of "axle" type grease

How much does it cost for a professional installer to install my lift?

The cost depends on the type of lift you want installed. For our most popular lifts, professional installation usually costs between $400 and $700.

Is there a money-back guarantee if I'm not satisfied with my lift?

Absolutely! If you're not completely satisfied, simply notify us, then ship your lift back to us within 30 days of delivery for a prompt 100% refund of the purchase price (excluding shipping).